It is our intention to satisfy our customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days of the date of purchase. To return any items, please contact Customer Service or by email email@example.com All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.Postage will not be refunded.Please note that we cannot offer exchanges or refunds on any sale, opened or used products.Ovviovita is not responsible for damage after delivery. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.All claims for shortages or damages must be reported to customer service on the day of delivery.